Agenda

22 March 2010 - Monday

9:30AM – 12:00PMRes Customer Council 2010 Product Plan
Athena Meeting Room

1. Items implemented since the last conference

2. Items being working in the product plan for 2010, for example, updates on:

- Reaccom
- PNR
- Codeshare
- Business Intelligence
- Sched Change
- Myfares & pricing

12:00PM – 1:00PMLunch - Le Nautile

1:00PM – 3:30PMCustomer Council Sessions

Ticketing Customer Council - Athena Room

Check-in Customer Council - Amathusia Room

Product Plan, CSS Demo, Pay for Seats, REVO update

Load Manager

Inventory Customer Council - Salaminia Room

2009 Year in Review

- New Customers

- New Features

2010 Outlook

- True Availability and CodeShare

- Integration with inventory & revenue management

- Enhancement to Origin-Destination Inventory Control

3:30PM – 5:00PM Customer Care Council - Amathusia

6:00PM – 8:00PMWelcome Reception - Le Promenade Terrace

23 March 2010 - Tuesday

7:00AM – 9:00AMBreakfast - Le Fleuri

8:00AM – 9:00AMRegistration - Hotel Lobby

9:00AM – 9:30AMWelcome and Introductions- Bacchus Room

John Winstead

9:30AM – 10:00AMVoice of the Customer and SabreSonic Update

Jim Barlow

10:00AM – 10:30AMBreak - "Resident Expert" - Bacchus 3

10:30AM – 12:30PMRes Breakout

Executive dashboard presentation

Merchandizing / EMD Manager (phase 2) / SSR inventory

Traveler Notification Center

Open discussion

12:30PM – 1:30PMLunch - Le Nautile

1:30PM – 2:15PMKeynote Speaker - Bacchus
Ken Price, Boeing

2:15PM – 2:30PMNew customer introductions

2:30PM – 3:00PMBreak - "Resident Expert" - Bacchus 3

3:00PM – 3:45PMMerchandising Presentation

Air Merchandising using:

- ATPCO optional services filings’

- Electronic miscellaneous documents for fulfilling ancillary

3:45PM – 7:00PMVoice of the Customer - Customer's Open Session with Jim Barlow

Jim Barlow

Facilitator

7:00PM - Evening Event
Dinner at Carob Mill Museum

24 March 2010 - Wednesday

8:30AM – 9:30AMBreakfast - Le Fleuri

9:30AM – 10:00AMVOC - Feedback - Bacchus

10:00AM – 10:30AMNew Customer Intros

10:30AM – 11:00AMBreak - "Resident Expert" - Bacchus 3

11:00AM – 11:45AMCustomer Care Presentation

This presentation is an interactive workshop about building relationships. Whether between customers, Sabre Airline Solutions, or our solutions, there are many different ways to build relationships and improve communications.  Customer Care is focused on doing the right thing, “helping us help you,” and this workshop was a creative way to engage our customers in this process.

11:45AM – 12:00PMClosing remarks

12:00PM – 1:00PMLunch - Taverna - Outdoors

1:00PM – 3:00PMConcurrent Sessions

Ticket - Danphne

eCommerce Part 1 - Athena

2009 Year in Review

- New Year
- New Customers
- New Features

2010 Outlook: SabreSonic Web  r2010

- Project Status
- Design Discussion
- Migration Update

3:00PM – 3:30PM Break - "Resident Expert" - Bacchus 3

3:30PM – 5:30PM Concurrent Sessions

Check-in - Daphne

REVO demo/discussion

Self-Service

eCommerce Part 2 - Athena

7:30PM - Evening Event
Dinner and Live Music at Notes in Limassol

25 March 2010 - Thursday

7:00AM – 9:30AMBreakfast - Le Fleuri

Reporting – what is used today and how can Sabre make it better

Automation of Manual Processes – what manual processes exist today that could potentially be automated and bring enhanced value to our carriers

9:30AM – 11:30AMReaccom Workshop - Athena

Complete overview of the new SabreSonic Reaccom solution. This will include an indepth comparison of the the current solution and the new solution. This is a great opportunity to get feedback from the SabreSonic community on how we can make the solution work for you.

9:30AM – 12:00PMeCommerce Session Part 3 - Amathusia

12:00PM – 2:00PMLunch - Le Nautile

Resident expert booths Product experts available during breaks in Bacchus 3

• Mobil Help Desk
• SS Check-in
• SS Reaccom
• SS Web
• SS Inventory
• SS Ticketing
• VirtuallyThere
• My Fares/Pricing
• Air Merchandising
• Payment
• SS Sell
• Revenue Integrity
• Business Intelligence
• Interact
• Qik Portal/Hub
• Product: Traveler Notification Center
• EMD Manager
• Sabre Fraud Solution
• Sabre Airline University