Agenda
1 March 2010 - Monday
9:30AM – 12:00PMRes Customer Council - Studio 4&5
Lunch will be served at 1130
12:00PM – 1:00PMBox Lunches Available - Studio 1, 2, 3
1:00PM – 3:30PMTicketing Customer Council - Studio 4&5
Inventory Customer Council - Studio 3
Check-in Customer Council - Studio 6
Lunch will be available in these rooms at 12:30PM
3:30PM – 5:00PM Customer Care Council - Studio 6
6:00PM – 8:00PMWelcome Reception
Earth & Ocean - Lobby Level
2 March 2010 - Tuesday
8:00AM – 9:00AMRegistration/Breakfast - Great Room 1
9:00AM – 9:30AMWelcome and Introductions - Great Room 2
John Winstead
9:30AM – 10:00AMVOC and SS Update
Jim Barlow
10:00AM – 10:30AMBreak - "Resident Expert"
10:30AM – 12:30PMRes Breakout - Studio 7&8
12:30PM – 1:30PMLunch - Great Room 1
1:30PM – 2:15PMKeynote Speaker
Kenneth Price, Director of Airline Fleet Revenue Analysis
Boeing
2:15PM – 2:30PMNew customer introductions
2:30PM – 3:00PMBreak - "Resident Expert"
3:00PM – 3:45PMMerchandising Presentation
3:45PM – 7:00PMVoice of the Customer Meeting
Jim Barlow
Facilitator
7:00PM - Dinner & Casino Night at The Museum of Flight10:30PM
3 March 2010 - Wednesday
8:30AM – 9:30AMContinental Breakfast - Great Room 1
9:30AM – 10:00AMVOC - Feedback - Great Room 2
10:00AM – 10:30AMNew Customer Intros
10:30AM – 11:00AMBreak - "Resident Expert"
11:00AM – 11:45AMCustomer Care Presentation
11:45AM – 12:00PMClosing remarks
12:00PM – 1:00PMLunch - Great Room 1
1:00PM – 3:00PMConcurrent Sessions
Ticket - Studio 1&2
eCommerce Part 1 - Studio 4&5
3:00PM – 3:30PM Break - "Resident Expert"
3:30PM – 5:30PM Concurrent Sessions
Check-in - Studio 1&2
eCommerce Part 2 - Studio 4&5
7:30PM - Dinner and Entertainment at Teatro Zinzanni
4 March 2010 - Thursday
8:30AM – 9:30AMContinental Breakfast - Great Room 1
9:30AM – 11:00AMSabreSonic CSS Workshop – Reporting and Automation of Manual Processes - Studio 1&2
9:30AM – 12:00PMeCommerce Session Part 3 - Studio 4&5
Reaccom Workshop - Studio 6
9:30AM - 12:00PM
11:30AM – 12:30PMBox Lunches Available - Great Room 1
|
